Gain brand ambassadors by communicating with your clients via social networks in a friendly, effective and productive manner.
Imagine for a moment being able to surprise your clients and anticipate their needs, making them feel special solely as a result of the power of social networks.
Would I be wrong to affirm that your business receives an ever increasing amount of messages and questions via social media?
A number of companies have taken the time to think about how they can integrate their customer care channel into social networks. Others, in contrast, consider this an alternative route that clients should not employ to communicate with the brand, favoring the telephone or the e-mail on the contact page for such purposes.
Which group do you belong to?
A good social customer care strategy will help you to respond to each of your clients in a rapid, effective and personal manner. You will make them feel well cared for and pleasantly surprised by your company. In this way, these individuals will become ambassadors of your brand.
We are living a revolution where it’s the client who decides which channels to employ to communicate with brands and it is our responsibility to adjust to these media.
Finding a way to surprise your clients and communicate with them via social media is less costly and easier to manage than you imagine
You are in the right place if your business is currently experiencing any of the following situations and you are not sure how to proceed:
On a daily basis you receive various questions via social media, but you don’t have a clear idea of how to respond, or the appropriate manner of correctly handling each request
You are having a hard time convincing the management within your company of the importance of proper customer care via social networks.
You would like to train your team in digital skills to create a greater sense of loyalty amongst your current clients.
You are thinking about investing in social customer care, because you know that this is important, but you are uncertain of the effectiveness of the project.
Find a way to your clients’ hearts and ensure their lifelong loyalty via social networks like others who have worked with me in the past.
I have been known Billie Sastre for a long time and I have followed her professional development. Finally, a few months ago, as members of the Social Media customer experience team in Banco Sabadell, all of us had the opportunity to receive training. The training produced excellent results, the programme was completely tailored and adapted to our needs, offering dynamic and practical training that was very highly praised by all attendees. Indeed, after the training we were able to put many of the things we learned into practice. I fully recommend this training.
We have had the pleasure of having Billie for a special training on Social Customer Care for our Communication and Customer Service team. The result could not have been more satisfactory: a very practical, agile training with a lot of case studies and examples, and with a lot of real solutions to our daily work. Most of all, it has been a very useful because it allowed us to start implementing improvements in our social customer care daily work. I would recommend Billie without a doubt because of her experience and knowledge in Social Customer Care.
Excelence in service and the willingness to improve our service to our customers led us to start using social media as one of the communication and customer service channels. When this need was discovered we contacted Billie who trained our team succesfully. Without a doubt we will have to repeat to be up to date and keep our team constantly trained.
Find a way to your clients’ hearts and ensure their lifelong loyalty working with me on the customer services within your company
Discover my two services:
Develop a social customer care strategy
Responding to comments on social media is not enough to win over your clients. You need to have a strategy that will help you to manage social customer care in an efficient manner and that produces measurable results for your company.
Train your customer care
People who provide customer care via social media require special skills and they need training. I will help you to train your team so that they respond in an effective manner and are able to find a way into your clients’ hearts.
Start working with me today and make a positive impact on your clients.
With my work I will help you to:
Communicate with your
clients via social networks to
foster their loyalty and achieve more sales
Have a trained
and well-coordinated team that delivers
unique experiences to your clients
Create a structured social customer care
strategy that helps you increase
your agents productivity
Enhance the culture of collaboration within your company, bringing about a situation
where departments communicate with one another in an efficient and interlaced manner
in order to offer high quality customer care.