Social Customer Care with Guy Stephens

I am thrilled to have the opportunity to interview Guy Stephens, a Social Customer Care expert with a lot of years in this field. Guy Stephens is a Social Customer Care and Social CRM consultant, considered one of the 100 Top Customer Service professionals by...
3 main shortcuts for Social Customer Care

3 main shortcuts for Social Customer Care

I recently had a very good friend that likes to know what is the main shortcut to get the quickest result, it is a very interesting way of thinking and getting great feedback. Well speaking with him the question arrived Billie, what’s the number one shortcut for...

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